Ensure your network is VoIP ready and stays that way, with a bundle of network assessment tools through our partner Packet Island. Never assume that your current dedicated internet circuit can support a VoIP business phone system. Many businesses do, and end up spending unnecessary time and money requiring technician's on-site troubleshooting VoIP service quality issues—issues that could have been avoided by utilizing Packet Islands VoIPAssess, a VoIP network assessment solution that provides VoIP simulation and an accurate snapshot of your network utilization maximizing your VoIP conversion dollars by reducing the need for on-site technician time.
"We installed an Ipitomy IP1200 at our Chicago customer's offices with Vintrex Sip Trunks. The customer complained daily about call quality issues causing our team pain and agony with truck rolls and troubleshooting. Vintalk Customer Care quickly suggested that we install a Packet Island network sniffing device on the customer's network. After installation and one week of analyzing the customer's network traffic, we discovered their employees had over 3000 hits to FaceBook, 2600 hits to Gap.com and enormous amount of traffic to You Tube on a daily basis. We presented a detailed report of our findings to the company president and he was amazed and expectedly upset about the abuse. We were instructed to block all the erroneous traffic on their firewall and magically, call quality improved 100 percent. My customer is now very happy and we are simply elated to be a Vintalk Authorized Partner.
"[Vintalk's] SIP trunking service is dependable, high quality, easy to deploy and their customer care is unrivaled. Thanks Vintalk!"
— Jim Idle – President of Celeretech – Chicago, IL
Network Monitoring:
Network assessment by itself, though essential, is not a cure-all. Even the best networks degrade over time as a business adds more traffic with employees and additional computing. That's why we install a Packet Island VoIPCare VoIP monitoring solution for every installation with ten phones or more. This provides you a level of security and peace of mind that our Vintalk Customer Care Team can proactively provide you valuable, real-time information that might affect the quality of your business phone service due to high data demand on your network. In addition, the VoIPCare solution provides our Vintalk Customer Care team remote access and an in-depth view of all VoIP traffic with full analysis reporting.
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