"MindTouch has previously used four different VoIP Providers before moving to Vintalk. With each of the previous providers we experienced ongoing issues and widespread downtime. Since we have moved to Vintalk we've had hardly any downtime and issues are minimal. When service issues do arise, Vintalk is quick to resolve them."
--James Valent
Customer Operations & Support Manager
MindTouch, Inc.
"We have been very happy with Vintalk and have used its services for almost two years. I am a firm believer in Vintalk's reliability and customer support. For instance we just moved our fulfillment-facility location, about 15 phones, and we were up and running with phone serivce the same day. We also had a Vintalk Support Team Member available to us all day for issues during the move. We have more than 30 phones under the Vintalk service and we will be adding more shortly!
I'm confident that Vintalk can tackle any type of issue thrown at them. Fair disclosure, I was in the telecom business prior to owning a print and fulfillment company and I still follow the industry. Vintalk in my opinion is a strong regional and national carrier. Yes, I know the "Giants" out there and sometimes you get lost in a Giant. Personally I like being with a company like Vintalk, because they care and it shows."
--Vince Lepera, CEO, Pacful Inc.
"As a start up company with customers located throughout the U.S., we needed a phone solution with low initial investment costs, and flexibility to grow with our company. We selected Vintalk because I used it with a previous employer and was very impressed with the implementation, features, customer service and value. We do a lot of customer training via conference calls, so quality of voice and service is a must. Vintalk works flawlessly even though we have bandwidth limitations at our current location. In addition, we often have employees in the field or working from remote locations. Vintalk's feature-rich web interface and unified messaging make it easy for our sales and installation teams to work effectively wherever they are. We moved to a larger facility several months after implementing Vintalk. The transition to the new location in a different city was seamless--the easiest part of our move! Overall, our company has been very satisfied and I would not hesitate to recommend Vintalk."
--David, McIntosh, VP Operations
"Vintalk business communication services have delivered enhanced features and phone system functionality allowing WORLD TRADE CENTER San Diego to communicate more effectively with our global members and affiliates. The unlimited international calling plan to 55 countries is perfect for our business. I recommend Vinculum's services and products to every World Trade Center and their members alike."
—Bella Heule, President/CEO
"With employees located at multiple sites, a high proportion of international calling, and extensive use of conference calls, we knew upgrading our telephone switch would be an expensive and growth limiting option. It was clear that a VoIP system was the only solution that offered us the feature set, growth capability, and cost savings we were looking for. After looking at various providers, we chose Vinculum's Vintalk because it combined these performance criteria with proven reliability and simplicity. With our limited IT resources, it was also important to us that our vendor be able to handle installation and support from end to end.
Vinculum coordinated all aspects of the installation from internet connectivity to setting up desktop phones, for a seamless transition without so much as a hiccup. With all hosted solutions, support is key and Vintalk's support is the best our IT department has seen. The system is performing as advertised and we are a very happy customer."
—Dan Squiller, CEO
"Vintalk offered us a desperately needed alternative to an unreliable and frustrating VoIP provider that left us without a working phone system for nearly six hours out of every month. Their technicians were able to use our existing phones with their service, saving us thousands of dollars, and since our switch we haven't had a moment of downtime. Our employees love the convenience of their user portals, and Vinculum was able to replicate all of the call features of our old analog phone system, greatly easing our transition and allowing us to communicate just as we did before. In addition, Vinculum is pleasantly open to suggestions for product improvements, and it's been a pleasure providing input on some of their newly developed services. We simply could not be happier with our transition and will continue to recommend VinTalk to anyone looking for a complete VoIP solution."
"I look forward to continuing our relationship with Vintalk for years to come."
—Mike St. Cyr, Geocon IT Manager, San Diego, California
