Customer Support is #1
Posted by Reb Risty on Tue, Jan 24, 2012 @ 07:02 AM
Hear what our clients are saying....
There is a joke in our office that when I get off the phone with Vintalk Support, the guys here know what I will say…. “I love Jason Shih (Vintalk Customer Support Technician).” He is absolutely wonderful to work with. When I call in to get Tier 2 Support for our clients, he is always very responsive and attentive in finding solutions to my clients' issues. Jason’s very professional in a crisis and can quickly identify the cause and the solution. He takes the time to execute and test the solution with, both, me and the client while we are still on the phone. He never passes the buck whether it’s a Vintalk internal issue or client infrastructure issue. I never have to worry about waiting for a phone call back at a later time. I don’t know if it’s good or bad (for Jason) that I have his direct phone number....but I can rest assured that when I do need to contact him, I will get the service and results above and beyond expected.
Jennifer Owen, Information Technology Experts Alliance, LLC.
Meet Jason Shih